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How to Recover from Ingenico Offline Mode

Overview

Confirm that the site’s connection is restored and stable before recovering orders taken in Ingenico Offline Mode.

Bringing Payments Back Online on the PAD

  1. From Operation, open Configure Offline Payments.

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  2. Turn Enable offline payments OFF.

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  3. Choose Apply.

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Online payment mode is restored.

Video walkthrough:

Completing Payments When Back Online

An offline card payment can still decline during recovery. Retain customer details so staff can contact the customer when necessary.

After Ingenico is online, recover the Suspended Orders.

A Manager must visit every PAD separately. Each order is stored only on the PAD that took it.

  1. From a Manager profile on each PAD, open Operation > Orders > Suspended Orders to find its offline Ingenico credit orders.

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  2. Choose Recover All Offline Payments for batch recovery, or open an individual order to process it separately.

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Allow time for recovery to finish.

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  1. Review any notification of failed payments.

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Recovery video: