Breadcrumbs

How to Unlock an Order from the PAD

Before unlocking, confirm that nobody is using the order. Do not unlock during payment processing; doing so can damage the order.

If an order is locked, it will display the message below: 

image-20241022-140650.png

Procedure on How to Unlock an Order from the PAD:

  1. From a Manager profile, open Operation > Orders > Locked Orders.

    image-20241022-140739.png


  2. Find the order and open its three-dot menu.

    image-20241022-140827.png

  3. Select the lock image to unlock. First confirm that no one is working in the order and that no payment is being processed.

    image-20241022-140906.png

  4. Select YES to confirm only after checking that the order is not in use and payment processing has stopped.

    image-20241022-140935.png

  5. The order is unlocked.