Key Limitations: Offline Mode

Overview

To set expectations right, you, as the Manager, need to be aware of what users can and can’t do once your Site is in Offline Mode.

Below are the Key Limitations when a Site enters Offline Mode

• No syncing between PADs

• No manager approvals from other devices

• No 3rd-party orders (e.g., Delivery Integrations)

• No Tabit Guest, Tabit Order, Tabit Feedback, Tabit Kitchen (KDS), or In-Room Dining

• No EOD reports or any other reports (all rely on the cloud)

• No use of gift cards

• No Tabit Shift syncing

• No re-connection via mobile hotspots; must wait for the original network to stabilize

• No manual card entry (swipe/tap/chip only)

• Payment flow is different – customer details must be entered, and the order is finalized only after the Thank You screen

What You and Your Staff Can Do While in Offline Mode

• Take and store orders on each PAD

• Process payments (stored locally until the PAD goes back online)

• Print receipts or kitchen tickets