What is Offline Mode?
Offline Mode lets a configured site continue operating during a temporary internet outage. PADs support this feature, but it is not enabled by default. Configure each location before it needs to work offline.
Enable Offline Mode while the site still has internet access. It cannot be enabled at site level during an outage. After connectivity returns, the PADs can download the required configuration and settings from the cloud.
PADs do not synchronize with one another in Offline Mode. An order, table, or payment remains on the PAD where it was recorded until the system returns online.
Reserve Offline Mode for emergencies. An offline card transaction cannot be confirmed as approved or declined until connectivity returns. Record the customer's name and phone number so the restaurant can follow up if payment is declined. Every site still requires backup connectivity.
Offline Mode does not support Tabit Guest or Tabit Kitchen (KDS).
If the outage affects only the payment gateway or processor, switch payments offline; the site itself can remain online.