What is Offline Mode?

Offline mode enables a Site to continue working if there is a temporary internet outage. It is supported on our PADs but is not enabled by default at our customer locations or sites. In order to utilize Offline Mode, it must first be configured individually at each location.

Offline Mode must be enabled prior to any loss of connectivity in order for it to function. If Offline Mode is not enabled before the internet outage, it cannot be enabled at the site level until connectivity is restored. Once the site is back online, the PADs will be able to download the necessary configuration and settings from the cloud.

When a site enters Offline Mode, all devices (PADs) stop communicating with each other. This means every order, table, and payment only exists on the device it was taken on until the system is back online.

Offline Mode is intended to be used in emergency situations only, as working with Offline Payment has risks associated. When transactions are ran offline, there is no way to know if the transaction will be approved/declined until after returning to an online state. This is why it is imperative to gather the consumers name and phone number when running the offline transaction. Failure to do so may result in declined payments that cannot be reconciled due to no way available to contact the consumer. All Sites continue to require connectivity redundancy

Tabit Guest and Tabit Kitchen (KDS) are not supported by Offline Mode

If only the Payment Gateway and/or the processor is unavailable, payments should be moved offline, but the Site does not need to be moved to Offline Mode.