Which One to Add: A Text Decision or an Item Decision?

What is a Decision?

A decision is when you ask the customer to choose something (like selecting options from a list or entering text) before an item can be ordered. Sometimes, these choices are automatically pre-selected but can be changed. Other times, the customer must answer the question before proceeding.

Best Practices for Adding Items to Decision Groups

• Always add items to the catalog: This helps track sales and manage stock levels. It also avoids the need to reconfigure things later.

• Difference from Modifier Groups: Unlike a modifier group, items in a decision group cannot have prices (so no upcharges or add-ons). If you need to charge more for an item, create a modifier group instead.

Choosing Between Catalog Items or Free Text

When setting up a decision, you can choose between using a catalog item or free text. Here's how to decide:

• Use a catalog item if:

  • You need to track sales.

  • You need to manage inventory and limit stock.

• Use free text if:

  • The decision doesn’t need to be tracked or limited.

Examples

• Meat temperature: This typically doesn't need to be tracked, so free text works.

• Salad dressings: These often need tracking in inventory, so use catalog items.

You may also download this Help Article as a Word document:

Which One to Add a Text Decision or an Item Decision.docx