What is a Decision?
A decision is when you ask the customer to choose something (like selecting options from a list or entering text) before an item can be ordered. Sometimes, these choices are automatically pre-selected but can be changed. Other times, the customer must answer the question before proceeding.
Best Practices for Adding Items to Decision Groups
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Always add items to the catalog: This helps track sales and manage stock levels. It also avoids the need to reconfigure things later.
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Difference from Modifier Groups: Unlike a modifier group, items in a decision group cannot have prices (so no upcharges or add-ons). If you need to charge more for an item, create a modifier group instead.
Choosing Between Catalog Items or Free Text
When setting up a decision, you can choose between using a catalog item or free text. Here's how to decide:
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Use a catalog item if:
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You need to track sales.
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You need to manage inventory and limit stock.
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Use free text if:
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The decision doesn’t need to be tracked or limited.
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Examples
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Meat temperature: This typically doesn't need to be tracked, so free text works.
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Salad dressings: These often need tracking in inventory, so use catalog items.
You may also download this Help Article as a Word document:
Which One to Add a Text Decision or an Item Decision.docx