Creating an Order Discount Promo Code

Reward name: Identifies the reward internally and in reports. Internal comments: Add a note if needed.

Display name: Appears to customers on every platform where the code is enabled. It starts with the Reward name; change it if a different customer-facing name is needed.

Redemption message: Sets the customer message displayed across the platforms where the code is enabled.

Extra info: Complete this if needed.

Complete these fields where applicable:

Provider Name

Promo Value

Discount value: Choose % or $ and enter the discount.

Items to include: All items qualify by default. To limit eligibility to selected groups, add them under Item group.

Use + Create New if you need to define another item group.

Open Advanced to refine eligible items by menu, menu section, offer, or other available criteria.

Items to exclude: Exclude particular items, groups, offers, or menus where needed.

Sites: Choose the participating sites when multiple sites are connected.

Order types: Choose the eligible types, such as delivery, seated, or takeaway.

Platforms: Choose where the promo code can be used.

Rewards selection method in order

• Manually: The customer chooses the promo code to apply it.

  • Automatically: The system applies the promo code to the customer's order.

More Options: Add further item-based conditions. A specified item can be required for eligibility, or an item code can trigger redemption or block the benefit.

Codes default to all days and all times. Clear the appropriate checkboxes to restrict availability, then enter the schedule. For the July 4th example, clear Always available and choose July 4th in the date picker.

Set a minimum transaction amount if the code requires a qualifying spend.

Choose single-use or multi-use redemption.

Generate single-use codes after creating the promo. Each generated code permits one redemption.

For multi-use redemption, all customers can share one reusable code. Enter a code containing 4–6 characters.