How to Locate a Past Order on the PAD as a Manager

Orders and Checks can be found through the PAD dating back up to 3 months.

Follow the steps below to locate a check on an order from last month:

As a Manager:

1. Go to the Operation tab in the top right-hand corner

2. Go to Orders > Order Search

   

3. Use the dropdown boxes at the top of the screen to filter by:

   • Date or Date range

   • Order Status (Closed/Open)

   • Order Type

     

4. Use Advanced Search to filter by:

   • Customer name

   • Order number

   • Phone number

   • Last 4 digits of credit card

     

5. Once you have located the order, select it by Tapping the 3 dots under the Actions column 

   

6. You can now reprint the check and perform a refund from here

Related Articles:

How to Log Into the PAD as a Manager

Reprinting a Closed Check from a Manager Profile