Overview
Ingenico Offline Payments Mode lets the restaurant record card payments during an Ingenico or supported processor outage. Payments are processed after connectivity returns.
Learn how to recover from Ingenico Offline Payments Mode
Pre-auth and Incremental Pre-auth are unavailable in Ingenico Offline Mode.
Offline card transactions are not fully verified at the time of payment. Take particular care with large transactions.
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Take the order normally until the Payment Screen. Choosing Credit Card opens a prompt for the customer's name and phone number.
Record these details so the restaurant can contact the customer if the payment fails after reconnection.
Offline tips use Client Tip rather than Tip Adjust. Unsettled tips on payments taken before the outage must also wait until the system returns online.
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After entering the customer details, select Continue. The payment tab flashes orange and prompts you to insert the card.
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Wait for the payment line to turn yellow and show Offline Payment. This may take several seconds. Select Print at the top right and choose the printer.
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Back on the payment screen, close and suspend the order. Offline closed orders move to Suspended Orders for later handling. Select Close.
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Confirm by selecting Yes.
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Find credit card payments recorded in Ingenico Offline Payments Mode under Operation > Suspended Orders.
