Overview
If the Ingenico Gateway is experiencing a service interruption, there will be a warning when an attempt is made to launch the credit payment method.
The first warning will be in Orange
The second warning will be in Red
A Manager should decide whether to enable Offline Mode or enable Manual Entry which will utilize an alternate payment method.
Follow these steps to set up Offline Payments from the PAD
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Log into the PAD under a Manager Job Function PIN.
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Select Operation > Offline > Offline Payments
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In the Offline Payments pop-up, select by toggling one or both of the following options/solutions:
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Enable Manual Credit Entry: Allows live approvals and declines via a secondary credit account
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Enable Offline Payments: This does not allow live approvals and declines. Orders will be suspended until payments are back online
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Enable Both Methods: Allows the Server the option of either method for each transaction
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Tap Apply
Refer to the one-pager Offline Payments guide below: