Tabit Loyalty Help Center

What is Tabit Loyalty?

Pad (Server-Facing POS)

• Quick-Start: Loyalty & Rewards on the PAD

• How to Add a Loyalty Customer to a Ticket on the PAD

• How to Redeem Rewards on the PAD

• Troubleshooting (Pad)

  • Troubleshoot: Why Can't I Find a Gift Card Number?

  • Guest Not Found, Duplicate Numbers, or Reward Missing – What to Do

Backoffice (Manager-Facing)

• Setup & Configuration

  • Earning Math (Inclusions/Exclusions, Rounding, Discounts)

  • Legal Considerations (Privacy, Terms, Tax Rules)

  • Eligibility Rules (Blacklists, Order-Types, Payment Limits)

  • Redemption Rules (Partial, Stacking, Voids Policy)

  • Identity & Consent (Required Fields, Consent Banners, Record Hygiene)

  • Operations (Offline Rules, Fraud Controls, Permissions)

  • Customer Hub Configuration (Guest-Facing Site)

• Reporting & KPIs

  • Reporting & KPIs (Backoffice)

• Multi-Unit Controls (HQ vs Site)

  • Troubleshooting & Audit

• Adjustments and Manager Operations

  • Adjust Points

  • Add Customers (Backoffice/Import)

  • Add Comps & Gift Cards

• Customer-Facing URLs (Customer Hub)

• Working in Offline Mode (Managers)

  • Working in Offline Mode (Manager Guide)

  • Setting up Offline Payments

  • Recovering from Offline Mode

Online Ordering (Tabit Order)

• Add a Customer to an Order (Online)

• Redeem Rewards at Checkout

• Backoffice Prerequisites for Online

• Managing Customer Messages for Takeaway and Delivery Orders

• Adding a Message in Tabit Order

• Troubleshooting (Online)

Kiosk (Tabit Kiosk)

• Add a Customer to a Kiosk Order

• Redeem Rewards at Kiosk Checkout

• Troubleshooting (Kiosk)

  • Kiosk Payment Device Troubleshooting

  • Checking the Kiosk Payment Device Status

  • Troubleshooting Common Kiosk Issues

  • How to Refresh the Kiosk App

FOH Job Aids (Printable One-Pagers)

• Quick-Start Cheat Sheets for Servers & MODs

• Guest-Facing How-Tos (Loyalty Login, Reward Redemption, Gift Cards)

Gift Cards (Cross-Channel)

• Gift Card Guide (Overview)

• Taking Gift Card Payments (Pad)

• Redeem a Gift Card in Tabit Order

• Gift Card Reporting in Backoffice

• Offline Mode Limitations with Gift Cards