Tabit Loyalty Help Center

• What is Tabit Loyalty?

• Pad (Server-Facing POS)

  • Quick-Start: Loyalty & Rewards on the PAD

  • How to Add a Loyalty Customer to a Ticket on the PAD

  • How to Redeem Rewards on the PAD

  • Troubleshooting (Pad)

    • Troubleshoot: Why Can't I Find a Gift Card Number?

    • Guest Not Found, Duplicate Numbers, or Reward Missing – What to Do

• Backoffice (Manager-Facing)

  • Setup & Configuration

    • Earning Math (Inclusions/Exclusions, Rounding, Discounts)

    • Legal Considerations (Privacy, Terms, Tax Rules)

    • Eligibility Rules (Blacklists, Order-Types, Payment Limits)

    • Redemption Rules (Partial, Stacking, Voids Policy)

    • Identity & Consent (Required Fields, Consent Banners, Record Hygiene)

    • Operations (Offline Rules, Fraud Controls, Permissions)

    • Customer Hub Configuration (Guest-Facing Site)

  • Reporting & KPIs

    • Reporting & KPIs (Backoffice)

  • Multi-Unit Controls (HQ vs Site)

    • Troubleshooting & Audit

  • Adjustments and Manager Operations

    • Adjust Points

    • Add Customers (Backoffice/Import)

    • Add Comps & Gift Cards

  • Customer-Facing URLs (Customer Hub)

  • Working in Offline Mode (Managers)

    • Working in Offline Mode (Manager Guide)

    • Setting up Offline Payments

    • Recovering from Offline Mode

• Online Ordering (Tabit Order)

  • Add a Customer to an Order (Online)

  • Redeem Rewards at Checkout

  • Backoffice Prerequisites for Online

  • Managing Customer Messages for Takeaway and Delivery Orders

  • Adding a Message in Tabit Order

  • Troubleshooting (Online)

• Kiosk (Tabit Kiosk)

  • Add a Customer to a Kiosk Order

  • Redeem Rewards at Kiosk Checkout

  • Troubleshooting (Kiosk)

    • Kiosk Payment Device Troubleshooting

    • Checking the Kiosk Payment Device Status

    • Troubleshooting Common Kiosk Issues

    • How to Refresh the Kiosk App

• FOH Job Aids (Printable One-Pagers)

  • Quick-Start Cheat Sheets for Servers & MODs

  • Guest-Facing How-Tos (Loyalty Login, Reward Redemption, Gift Cards)

• Gift Cards (Cross-Channel)

  • Gift Card Guide (Overview)

  • Taking Gift Card Payments (Pad)

  • Redeem a Gift Card in Tabit Order

  • Gift Card Reporting in Backoffice

  • Offline Mode Limitations with Gift Cards

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