Overview
The following steps show how customers can apply eligible rewards to their order before they pay.
Steps
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The customer Signs in to Loyalty during the online order (see this article).
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At Checkout, the customer can review the available rewards/balance.
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The customer then Selects the reward(s) they’d want to use and apply them, then proceed with payment.
What affects reward eligibility
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Minimum spend may be required before any reward can be used. (Backoffice: A minimum transaction required to redeem benefits?)
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A site can limit how many manual rewards can be redeemed in a single order. (Backoffice: maximum number of manual rewards in an order)
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Sites choose whether multiple members can redeem on the same order. (Backoffice: Can multiple members redeem…?)
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Certain items/categories can be excluded from rewards (e.g., fees/alcohol) via Restricted Offers (OfferId).
Paying with a Gift Card is separate from loyalty rewards; gift cards are chosen on the payment screen and support split payment when enabled.