Add a Customer to a Kiosk Order
Overview
This article explains how guests can add themselves to a kiosk order by signing in with their phone number and a one-time password (OTP), if supported by your kiosk build. This process links the guest’s loyalty account to the order, enabling reward accrual, redemption, and personalized service.
Step-by-Step: Customer Sign-In at the Kiosk
Start the Order
The guest begins a new order on the kiosk.
Select “Sign In” or “Add Customer”
On the order or checkout screen, the guest taps the option to sign in or add their loyalty account.
(Label may vary: “Sign In,” “Loyalty Login,” or “Add Customer.”)
Enter Phone Number
The guest enters their mobile phone number on the kiosk screen.
Receive and Enter OTP
The system sends a one-time password (OTP) via SMS to the entered phone number.
The guest enters the OTP on the kiosk to verify their identity.
Account Linked
Upon successful verification, the guest’s loyalty account is linked to the order.
The guest can now view available rewards, apply discounts, and accrue points as allowed by your program.
Notes & Best Practices
System Settings: OTP sign-in must be enabled in your kiosk’s system settings for this feature to be available 1 2 3.
Security: OTP verification helps prevent unauthorized account access and ensures accurate reward tracking.
Troubleshooting: If a guest does not receive the OTP, confirm the phone number format and carrier coverage. Staff can assist or direct guests to try again.
Privacy: Phone numbers are used only for authentication and loyalty account linking, in accordance with your privacy policy.
Related Resources
Summary:
Adding a customer to a kiosk order using phone and OTP is a secure, guest-friendly way to connect loyalty accounts and enhance the ordering experience. Ensure OTP sign-in is enabled and staff are prepared to assist with any issues 1 2 3.