Overview
Add Customers (Backoffice / Import)
Option A: Add a single customer in Backoffice
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Go to Loyalty → Customers → Customers.
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Click New Customer and complete the profile. (Permission: Create a new customer.)
Option B: Bulk import customers
Use when migrating a list or adding many customers at once.
Path
Loyalty → Customers → File Import → Import File.
Steps
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Choose Customers as the import type → Next.
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Download the template, fill it out, then Upload file.
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Complete the import wizard; after processing you’ll see a summary you can download.
Data validation & identifiers
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Office validates fields and flags errors before commit.
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For other data types (points/prepaid) use the dedicated Import data flow: you’ll set Series, Date format, Rounding, and choose whether to import by mobile number or card number (unique identifier).
After you run the import
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A file description appears during processing; large files can run in the background; the final summary remains downloadable later.
Related Help Articles
Configuring Loyalty Permissions