Kiosk Payment Device Troubleshooting

If you're experiencing payment issues at the kiosk, follow these troubleshooting steps:

Issue: “Credit Card Services Unavailable” Error

Solution:

• Tap Device Status to check the payment device’s connection

• Ensure the payment device is connected and turned on

• If the issue persists, contact Flyght Support

Issue: Credit Card Payment is Not Showing as an Option

Solution:

• Ensure the payment device is turned on and properly connected

• If credit card services are unavailable, temporarily enable the "Pay at Counter" option in Tabit Office:

  • Tap the lock icon on the top right

    

  • Enter the admin code: today’s date (day and then month)

    

  • Enable Pay at Counter

    

    This allows customers to complete orders and pay at the register.

Issue: Credit Card Payments Fail

• If a single payment fails, check the FreedomPay portal for error details

• If multiple payments fail, contact Tabit Support immediately

For additional troubleshooting, see the general Kiosk troubleshooting article or contact Flyght Support.