Troubleshooting Common Kiosk Issues

If you’re experiencing issues with your Kiosk, follow these basic troubleshooting steps to resolve most problems before escalating to support.

Try these first, as they often resolve common issues:

1. Reload the Kiosk app – Restarting the kiosk app can resolve most minor issues.

2. Reboot the PC – If the app reload doesn't work, turn off the device and restart it.

If the issue persists, find the relevant troubleshooting steps below:

Issue: Kiosk is stuck on “Loading”

Solution: Try restarting the app. If the issue persists, reboot the PC.

Issue: Kiosk Not Auto-Launching the App After Reboot

• Temporary fix: Open the Kiosk app manually using the shortcut on the desktop

• Permanent fix: This requires escalation to Tabit Support

Issue: I Turned On the Device and See the Tabit Login Screen

This means the device is not logged into the organization. Sign in using the email and password of an employee with Kiosk permissions and select the correct organization (restaurant).

Issue: Menu Not Showing Updates

Solution: If these steps don’t resolve your issue, check the Kiosk Payment Device Troubleshooting Article for payment-related issues or contact Tabit Support.