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Checking the Kiosk Payment Device Status

Overview

Use Device Status to review the Kiosk payment device’s configuration and connections.

Follow the steps below to check the device status:

  1. Select the lock at the upper-right.

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  2. Enter the admin code using today’s day followed by month.

    image-20250910-000159.png

  3. On Kiosk Settings Panel, open Device Status.

    image-20250910-000216.png

Understanding the Device Status Fields

The device-status screen opens:

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Review these fields:

  • Station Name: The Kiosk station’s name.

  • Merchant number: Store ID from Tabit Office Payment Device Settings.

  • Merchant identifier: Terminal ID from Tabit Office Payment Device Settings.

  • Configuration health check: Runs when Device Status opens and when a customer starts an order.

  • Device connected: If disconnected, the fields below become inactive.

  • FCC connected: Shows whether Freedom Pay is connected.

  • Available entry methods:

    • All: Swipe/Tap/Insert.

    • Swipe only.

  • New firmware version available: Shows whether an update is available.

  • Freeway connectivity: The device’s connection to FreedomPay Gateway.

If the status review does not resolve the issue, use the troubleshooting guide.