Redeem Rewards at Kiosk Checkout
Overview
This article explains the process for guests to redeem loyalty rewards at a self-service kiosk. It is intended for restaurant staff and managers supporting guests with reward redemption at the kiosk as part of the Gift-Cards (Cross-Channel) topic.
Step-by-Step: Redeeming Rewards at the Kiosk
Start the Order and Sign In
The guest begins a new order on the kiosk.
To access rewards, the guest must sign in to their loyalty account—typically by entering their phone number and verifying with a one-time password (OTP), if supported by your kiosk build 1.
Add Items to Cart
The guest browses the menu and adds desired items to their order.
View Available Rewards
Before proceeding to payment, the kiosk displays any eligible rewards or discounts available to the guest.
Rewards may appear as selectable options on a dedicated “Rewards” or “Apply Discounts” screen, or as part of the order summary.
Select and Apply Rewards
The guest selects which rewards to apply to their order.
The system updates the order summary to reflect the applied discounts or free items.
Confirm on Summary Screen
The guest reviews the updated order summary, which clearly shows all applied rewards and the new total.
If satisfied, the guest proceeds to payment.
Complete Payment
The guest pays the remaining balance using any available payment method (e.g., credit card, gift card, digital wallet).
Best Practices & Notes
Eligibility: Only rewards that meet eligibility criteria (e.g., minimum spend, item/category restrictions) will appear for selection 2 3.
Multiple Rewards: Depending on system settings, guests may be able to apply multiple rewards per order, subject to site limits.
No Double-Dipping: Rewards cannot be combined with other excluded offers or discounts.
Troubleshooting: If rewards do not appear, ensure the guest is signed in and meets all redemption requirements. Staff can assist or escalate to a manager if needed.
Related Resources
Summary:
Guests can easily redeem loyalty rewards at the kiosk by signing in, selecting eligible rewards before payment, and confirming their choices on the summary screen. This process ensures a seamless and rewarding self-service experience 1 2 3.