Overview
This article explains the process for guests to redeem loyalty rewards at a self-service kiosk. It is intended for restaurant staff and managers supporting guests with reward redemption at the kiosk as part of the Gift-Cards (Cross-Channel) topic.
Step-by-Step: Redeeming Rewards at the Kiosk
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Start the Order and Sign In
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The guest begins a new order on the kiosk.
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To access rewards, the guest must sign in to their loyalty account—typically by entering their phone number and verifying with a one-time password (OTP), if supported by your kiosk build 1.
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Add Items to Cart
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The guest browses the menu and adds desired items to their order.
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View Available Rewards
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Before proceeding to payment, the kiosk displays any eligible rewards or discounts available to the guest.
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Rewards may appear as selectable options on a dedicated “Rewards” or “Apply Discounts” screen, or as part of the order summary.
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Select and Apply Rewards
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The guest selects which rewards to apply to their order.
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The system updates the order summary to reflect the applied discounts or free items.
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Confirm on Summary Screen
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The guest reviews the updated order summary, which clearly shows all applied rewards and the new total.
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If satisfied, the guest proceeds to payment.
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Complete Payment
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The guest pays the remaining balance using any available payment method (e.g., credit card, gift card, digital wallet).
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Best Practices & Notes
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Eligibility: Only rewards that meet eligibility criteria (e.g., minimum spend, item/category restrictions) will appear for selection 2 3.
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Multiple Rewards: Depending on system settings, guests may be able to apply multiple rewards per order, subject to site limits.
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No Double-Dipping: Rewards cannot be combined with other excluded offers or discounts.
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Troubleshooting: If rewards do not appear, ensure the guest is signed in and meets all redemption requirements. Staff can assist or escalate to a manager if needed.
Related Resources
Summary:
Guests can easily redeem loyalty rewards at the kiosk by signing in, selecting eligible rewards before payment, and confirming their choices on the summary screen. This process ensures a seamless and rewarding self-service experience 1 2 3.