Troubleshoot Issues

• Gift Card Troubleshooting

  • Why Can't I Find this Gift Card Number?

• Payment Devices

  • How to Install a New Ingenico Moby5500 Device

  • Pairing Back a Moby5500 Ingenico Payment Device

  • How to Fix Ingenico Message: "Payment Device Is Not Configured, Please Contact the Manager"

  • Ingenico Message: "Payment Device Is Not Configured, Please Contact the Manager"

  • Ingenico Best Practice One Sheet

• Printing Issues

  • Why are Certain Items Not Showing up on Printed Kitchen Tickets?

  • Troubleshooting Your Printers: Getting Them Back Online

  • How to Restart the Tabit Application on the Spooler (SPLR) PAD

  • View Printer Status on a Spooler PAD

  • How can I tell if the Spooler is connected?

• Tabit Guest

  • Why Can't I Seat a Table?

• Tabit PAD

  • Why is My PAD not Charging?

  • Why Can't I Clock In?

  • How to Connect Your PAD to the Correct WiFi Network

  • Why is There a Negative Balance on an Order?

• Menu Management Troubleshooting

  • Why Can't I Add a Simple Text Modifier?

  • Why is the Item Printing for the Wrong Course?

  • Why Can't I See My Menu?

• Tabit Shift Troubleshooting

  • My Availability Didn't Update After I Made Changes

• Tabit Kitchen

  • How Do I View an Old Kitchen Ticket?

  • Why Can’t I See Tabs on the KDS Unit?

• Tabit Office Troubleshooting

  • How to Reset Your Tabit Password

• Tabit Online Ordering Troubleshooting

  • Why Didn't an Online Order Fire Automatically to the Kitchen?

  • Why is a Limited Item Not Appearing in Tabit Online Ordering?

• Troubleshoot Third Party Ordering

  • Fixing Error: Third-party Order Not in Tabit

  • Fixing Error: Orders from Order Out are Coming in as "General Item"

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