Ingenico Message: "Payment Device Is Not Configured, Please Contact the Manager"

Issue: The below message is displayed upon logging in.

Cause: The Ingenico device is unable to communicate with the PAD. Follow these steps to fix it.

Steps to Resolve the Issue:

1. Check the Ingenico device for power (make sure it is charged)

2. If the Ingenico device is on, power it off for 5-10 seconds and then turn it back on, to power cycle it (hold the power button down for 3-5 seconds until all lights turn off)

3. Turn the device back on (you should see a blinking blue light and a solid red light) 

4. On the PAD, double-tap the home (round) button, then swipe Tabit rOS app upward to close it.
   This step will NOT work with Spooler PADs, for more information on how to restart the Spooler pad reference the article How to Restart the Tabit Application on the Spooler (SPLR) PAD

5. Relaunch Tabit rOS and check if the message has disappeared

6. Make sure this device can now process credit cards

If the issue has not been resolved, follow the below steps:

1. Reboot the PAD

2. Turn off the Ingenico device for 5-10 seconds and back on, to power cycle it (hold the power button down for 3-5 seconds until all lights turn off)

3. Under a Manager login, go to Operation > Technician > Ingenico Device Handler

   

4. Check the Status to see if the device is disconnected and whether there is an option to Pair

   

5. If the status shows disconnected, turn off your Ingenico device again and wait for another 5-10 seconds before turning it on. It should then update the status back to connected and display a blue ribbon at the bottom indicating the Entry Modes of Insert/Tap/Swipe