Breadcrumbs

Why Didn't an Online Order Fire Automatically to the Kitchen?

If an online order doesn't automatically fire to the kitchen, there may be a problem with the connection to the spooler.

Follow the steps below to check the spooler connection and confirm that it is working properly:

  1. Go to the spooler PAD. You can identify the spooler PAD by the PAD name at the bottom of the screen. Spoolers will have the site name and then Print Spooler.

    spooler 1-20240815-050657.png


  2. Under a Manager profile, go to Operation > Offline and confirm that the Internet Connection is working.

    spooler 2-20240815-050725.png

  3. If both are true, online and 3rd party orders should automatically fire to the kitchen

If the above does not solve the problem, please contact Flyght Support.