If your printer isn’t working properly, follow these steps to fix it:
1. Check the Network
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Ensure your internet and network are working and that your PADs are connected to the correct WiFi.
2. Check the Printer
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Power and Connection:
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Make sure the printer is turned on and plugged in. Printers can get accidentally unplugged or turned off, especially when moved for cleaning.
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Network Cable:
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Ensure the network cable (Cat5 or Cat6, which looks like a thicker phone cord, as seen below) is properly plugged into the back of the printer and into the wall.
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Epson TM30 Lights:
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Two blue lights should be visible: one indicates power is on, and the other confirms a valid network connection.
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3. Check the PAD
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Log in to the PAD under a Manager profile.
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Go to Operations (top right corner).
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Select Printers > Setup Printers to see all the printers set up in Tabit Office.
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To the right of each printer name there is an indication of the printer's status:
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Red: The printer is offline (not connected or turned off).
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Green: The printer is online and connected to the network.
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If the light is green, perform a test print by tapping the Print icon next to the printer name.
4. Fixing Item Routing Issues
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If printers are working but certain items aren't printing, it could be a routing issue.
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In Tabit Office, go to Menu > Items.
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Select the relevant item, then click the Pencil icon next to Routing.
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Choose the correct printers and hit Save.
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Select Publish to update the PAD.
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On the PAD, long press the Refresh all data button to apply changes.
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Items should now route to the correct printer(s).