Operations (Offline Rules, Fraud Controls, Permissions)

Offline Mode Rules

• Decide the fallback: Managers choose Enable Offline Payments (suspend approvals; orders queue until online) vs Enable Manual Credit Entry (uses a secondary account with live approvals). (PAD → Operation → Offline → Offline Payments)
  Learn more from this help article: Setting up Offline Payments
  

• What works/doesn’t while offline: Orders, printing, and payments continue; no 3rd-party orders, no Tabit Order, no Gift Cards, no KDS/Guest, etc. (PADs don’t sync with each other while offline.)
  Learn more from this help article: Working in Offline Mode
  

• Recovery & reconciliation: When the Spooler switches back online, each PAD prompts to process queued offline orders now or later; you’ll get a notification when all orders are processed. (Spooler → Operation → Offline → Switch Site to Online)
  Learn more from this help article: Recovering from Offline Mode

Fraud Controls

• OTP at login (above) is your primary control for account takeover/abuse.
  Learn more from this help article: System Settings for Tabit Loyalty

• Gift Cards: Because gift cards are disabled in Offline Mode, treat outages as higher-risk periods for manual processes and review.
  Learn more from this help article: Working in Offline Mode

User Permissions (Who can do what)

Use Configuring Loyalty Permissions to gate actions by role—e.g., Create New Customer, Load/Redeem Points, Load/Redeem Money (prepaid), Load Comp, Replace Card/Series, Delete Account, and access to Reports. (Loyalty → Customers/Comps/Reports)