Quick-Start: Loyalty & Rewards on the PAD
(Servers & Managers on Duty – MODs)
Goal: Attach guest → Check rewards → Apply if requested → Close cleanly
Attach Guest (Loyalty Account)
-
On the Order Screen, tap the Membership button (top of the ticket).
-
Select Add Loyalty Member/Code.
-
Enter the guest’s phone number or member code → tap OK.
-
You’ll see available rewards appear on the ticket once the guest is attached.
Check Rewards
-
After attaching, available rewards will automatically display.
-
To confirm details: tap Loyalty info on the ticket.
-
Guests can also check gift card balances via PAD > Three Dots → Gift Cards → Card Balance, then scan, swipe, or enter card number.
Apply Rewards (If Guest Requests)
-
Tap on the reward you want to apply → it will show on the order.
-
If no reward is requested, leave as is.
-
Reminder: Rewards are only applied when the guest explicitly requests.
Close Cleanly
-
Continue to the Payment Screen as normal.
-
Rewards, discounts, or gift cards applied will reflect in the check.
-
Process payment and close the order.
Quick Tips
-
Always confirm the correct guest is attached before closing.
-
Double-check rewards with the guest before applying.
-
For errors or duplicate numbers, escalate to MOD or Flyght Support.
That’s it: Attach → Check → Apply → Close.
Keep it clean, keep it simple, and make sure the guest leaves happy!
See attached printable guide:
Quick-Start Loyalty & Rewards on the PAD.pdf
Related Article:
How to Add a Loyalty Customer to a Ticket on the PAD