Quick-Start: Loyalty & Rewards on the PAD

Quick-Start: Loyalty & Rewards on the PAD

(Servers & Managers on Duty – MODs)

Goal: Attach guest → Check rewards → Apply if requested → Close cleanly

Attach Guest (Loyalty Account)

• On the Order Screen, tap the Membership button (top of the ticket).

• Select Add Loyalty Member/Code.

• Enter the guest’s phone number or member code → tap OK.

• You’ll see available rewards appear on the ticket once the guest is attached.

Check Rewards

• After attaching, available rewards will automatically display.

• To confirm details: tap Loyalty info on the ticket.

• Guests can also check gift card balances via PAD > Three Dots → Gift Cards → Card Balance, then scan, swipe, or enter card number.

Apply Rewards (If Guest Requests)

• Tap on the reward you want to apply → it will show on the order.

• If no reward is requested, leave as is.

• Reminder: Rewards are only applied when the guest explicitly requests.

Close Cleanly

• Continue to the Payment Screen as normal.

• Rewards, discounts, or gift cards applied will reflect in the check.

• Process payment and close the order.

Quick Tips

• Always confirm the correct guest is attached before closing.

• Double-check rewards with the guest before applying.

• For errors or duplicate numbers, escalate to MOD or Flyght Support.

That’s it: Attach → Check → Apply → Close.
Keep it clean, keep it simple, and make sure the guest leaves happy!

See attached printable guide:

Quick-Start Loyalty & Rewards on the PAD.pdf

Related Article:

How to Add a Loyalty Customer to a Ticket on the PAD