Add Comps & Gift Cards
Part A — Comps (vouchers)
What managers can do
From a customer profile you can Grant vouchers (Load Comp), and you can review/cancel comps from the Comps pages.
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Load Comp on customer: Select customer → Load Comp.
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Configure/Grant comps / view status: Loyalty → Comps → Settings / Comp Management / Comp Status (Cancel Comp).
Suggested workflow
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Confirm the comp type/policy in Comps → Settings.
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Open the guest → Load Comp, enter amount/notes → Save.
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To monitor or revoke, use Comp Status / Comp Management.
Part B — Gift Cards (stored value / “Prepay”)
Setup & series (HQ/Site)
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Gift Cards are managed as Programs and Series (Physical, Digital, Legacy). Create at HQ or Site: Gift Cards → Settings → New Program; then add/edit Series.
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Best-practice switches by type (e.g., Require CVV, Support Card Recharge) are documented; confirm Maximum amount per charge and Maximum balance with each site.
Issuing / loading value
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PAD (server-facing) load & acceptance: Use Prepaid on the Payment screen; QR scan, manual entry, or swipe (legacy cards are manual only). Tips must be added before processing the gift card.
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Legacy balance migration (bulk): Use import flow (Customers → Import Customer → Load Gift Card), select Series, download template, upload, then validate and finish.
Online use by guests
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In Tabit Order, guests pay with Gift Cards at checkout; balance is shown and split payment is supported if the card doesn’t cover the full amount.
Redemption/partial-payment behavior (system options)
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Automatic partial payment applies the remaining card balance and lets another tender cover the rest (if enabled). Loyalty → Settings → System → Gift Card/Prepay setup.
Reporting (spot-check usage & liability)
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Daily Summary Report (DSR) → Payments → Prepay shows gift-card totals for the period (loads are negative, redemptions positive).
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For transaction-level detail, use Loyalty → Customers → Transaction Center.
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For analysis (loads vs redemptions, balance/series filters), use Loyalty → Reports → Gift Card Summary / Gift Cards Balance; export to Excel if needed.
Permissions you’ll likely need
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Activate gift cards: Loyalty → Settings → Gift Cards Shop (permission item).
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Import customers / data: Loyalty → Customers → Import Customer.
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Reports (Gift Card Summary/Balance, Manual Actions, etc.) are permission-gated.
Related Help Articles
Configuring Loyalty Permissions
Gift Card Transactions Summary in the Daily Summary Report