Redeem a Gift Card in Tabit Order
Overview
This article explains the process for redeeming a gift card during an online order using Tabit Order. It is intended for restaurant staff and managers supporting guests with online gift card payments as part of the Gift-Cards (Cross-Channel) topic.
Step-by-Step: Redeeming a Gift Card Online
Proceed to Checkout
The guest adds items to their cart and goes to the payment screen in Tabit Order.
Select Gift Card as Payment Method
On the payment screen, the guest selects Gift Card from the list of available payment methods.
Enter Gift Card Details
The guest enters their gift card number and selects Continue.
Review Balance and Apply Payment
The system displays the current gift card balance and the order total.
The guest selects Pay with Gift Card to apply the available balance.
Split Payment (If Needed)
If the gift card balance is less than the order total, the system will automatically apply the remaining balance as a partial payment.
The guest is prompted to pay the remainder with another accepted payment method (e.g., credit card, digital wallet).
Split payments are supported and require no manual intervention by staff 1 2 3.
Best Practices & Notes
Automatic Partial Payment: The system is configured to automatically apply the full available gift card balance and prompt for another tender if the balance is insufficient 4 5.
No Points on Gift Card Payments: Orders paid with gift cards do not accrue loyalty points.
Troubleshooting: If a guest has issues redeeming a gift card online, confirm the card number, check for sufficient balance, and ensure the site is not in offline mode.
Legacy Cards: Some older cards may require manual entry or may not be eligible for online use.
Related Resources
Following these steps ensures a smooth and flexible payment experience for guests using gift cards in Tabit Order online checkout. For further assistance, refer to the Tabit Help Center or escalate to a manager as needed 1 2 3.