Overview
This article explains the process for redeeming a gift card during an online order using Tabit Order. It is intended for restaurant staff and managers supporting guests with online gift card payments as part of the Gift-Cards (Cross-Channel) topic.
Step-by-Step: Redeeming a Gift Card Online
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Proceed to Checkout
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The guest adds items to their cart and goes to the payment screen in Tabit Order.
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Select Gift Card as Payment Method
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On the payment screen, the guest selects Gift Card from the list of available payment methods.
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Enter Gift Card Details
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The guest enters their gift card number and selects Continue.
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Review Balance and Apply Payment
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The system displays the current gift card balance and the order total.
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The guest selects Pay with Gift Card to apply the available balance.
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Split Payment (If Needed)
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If the gift card balance is less than the order total, the system will automatically apply the remaining balance as a partial payment.
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The guest is prompted to pay the remainder with another accepted payment method (e.g., credit card, digital wallet).
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Split payments are supported and require no manual intervention by staff 1 2 3.
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Best Practices & Notes
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Automatic Partial Payment: The system is configured to automatically apply the full available gift card balance and prompt for another tender if the balance is insufficient 4 5.
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No Points on Gift Card Payments: Orders paid with gift cards do not accrue loyalty points.
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Troubleshooting: If a guest has issues redeeming a gift card online, confirm the card number, check for sufficient balance, and ensure the site is not in offline mode.
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Legacy Cards: Some older cards may require manual entry or may not be eligible for online use.
Related Resources
Following these steps ensures a smooth and flexible payment experience for guests using gift cards in Tabit Order online checkout. For further assistance, refer to the Tabit Help Center or escalate to a manager as needed 1 2 3.