Overview
This guide explains how restaurant staff can accept gift card payments using the PAD (in-restaurant tablet). Follow these steps to ensure a smooth and accurate transaction for guests using either physical or digital gift cards.
Step-by-Step: Accepting Gift Card Payments
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Navigate to the Payment Screen
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Once the guest is ready to pay, go to the Payment screen on the PAD.
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Select 'Prepaid' as the Tender Type
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Tap the Prepaid payment method. This is the option used for all gift card transactions.
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Enter or Scan the Gift Card
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You can enter the gift card information in three ways:
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Scan QR Code: Tap Scan QR at the bottom of the screen to scan the code from a digital gift card (received by email or SMS).
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Manual Entry: Tap Keypad at the bottom, enter the card number (and CVV if required), then tap Continue.
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Swipe Card: Tap Card at the bottom to swipe a physical gift card.
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Note: Legacy gift cards can only be entered manually.
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Add Tip (If Applicable)
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If the guest wishes to leave a tip, it must be added before processing the gift card payment.
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Complete the Payment
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Tap Pay to process the transaction.
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If the gift card balance does not cover the full amount, the system will prompt for a split payment, allowing the guest to pay the remainder with another method.
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Best Practices & Notes
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Always confirm the gift card balance before finalizing the transaction if the guest is unsure.
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Split payments are supported if the gift card does not cover the full bill.
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Offline Mode: Gift cards cannot be redeemed if the PAD is offline. Wait until connectivity is restored before processing.
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Legacy Cards: Manual entry is required for older (legacy) gift cards.