Taking Gift Card Payments (Pad)
Overview
This guide explains how restaurant staff can accept gift card payments using the PAD (in-restaurant tablet). Follow these steps to ensure a smooth and accurate transaction for guests using either physical or digital gift cards.
Step-by-Step: Accepting Gift Card Payments
Navigate to the Payment Screen
Once the guest is ready to pay, go to the Payment screen on the PAD.
Select 'Prepaid' as the Tender Type
Tap the Prepaid payment method. This is the option used for all gift card transactions.
Enter or Scan the Gift Card
You can enter the gift card information in three ways:
Scan QR Code: Tap Scan QR at the bottom of the screen to scan the code from a digital gift card (received by email or SMS).
Manual Entry: Tap Keypad at the bottom, enter the card number (and CVV if required), then tap Continue.
Swipe Card: Tap Card at the bottom to swipe a physical gift card.
Note: Legacy gift cards can only be entered manually.
Add Tip (If Applicable)
If the guest wishes to leave a tip, it must be added before processing the gift card payment.
Complete the Payment
Tap Pay to process the transaction.
If the gift card balance does not cover the full amount, the system will prompt for a split payment, allowing the guest to pay the remainder with another method.
Best Practices & Notes
Always confirm the gift card balance before finalizing the transaction if the guest is unsure.
Split payments are supported if the gift card does not cover the full bill.
Offline Mode: Gift cards cannot be redeemed if the PAD is offline. Wait until connectivity is restored before processing.
Legacy Cards: Manual entry is required for older (legacy) gift cards.