Overview
When an order is placed but later put on hold — either for operational or technical reasons — it becomes a suspended order. Suspended orders can only be resumed by a Manager or Flyght Support.
There are two types of suspended orders:
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Technical suspension – paused by Tabit Support due to an escalation.
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Manager suspension – paused manually by a manager or automatically by the system for future orders.
Steps to Resume a Suspended Order
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Log in as a Manager user.
Open the Operation tab on the PAD.
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Tap “Suspended Orders.”
This displays all orders currently on hold.
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Select the relevant order from the list.
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Tap “Resume” at the top of the screen.
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Choose the appropriate action to continue processing the order.
Alternatively, you can swipe the order to the right to resume directly.
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Once resumed, the order will reappear on the PAD for regular handling.
💡 Tip: If the order was a future order, ensure that its date/time is still valid before resuming.