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Release Notes - April 8, 2025

Tabit PAD

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NEW

Pause Ordering for Tabit Order and 3rd Party Platforms

Before: Takeaway and delivery services could be turned off from the PAD and Tabit Office, but needed to be manually turned back on

Now: Takeaway and delivery services, including 3rd party platforms, can be paused for set amounts of time from the PAD and Tabit Office and will automatically resume as set

On the PAD
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In Tabit Office
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Learn more about how this works

Server Teams: Automatically assign team members to new orders

Building on the Order Teams feature, Server Teams let managers predefine team members and ratios during the shift. Once set, the PAD automatically assigns these teams to new orders created by team members, saving time and ensuring accurate reporting.

Server Teams are managed from the Shift Management tab and support the same tools as Order Teams—custom ratios, autosplit, and team editing. This feature is available on sites using the Server Activity Report with clock-in enforcement enabled.

Learn more about how to create and use Server Teams

IMPROVEMENTS

Enhancements and fixes to Order Team functionality

We’ve made several usability and logic improvements to Order Teams based on early feedback. 

What's new? 

  1. Order Team functionality is now supported in TD orders 

  2. Managers can now edit order teams even when team members have been clocked out due to shift rules—allowing cleanup and updates without restrictions

Restrict negative payments to managers only

Business case: Ensuring only authorized users (managers) can apply payments toward a negative balance to avoid misuse or errors.

Before: Any user, including servers, could select a tender and complete negative payments, regardless of role or permissions.

Now: A new Site Parameter: Base > Payments > Negative payments restricted to Managers only (TRUE by default), adds the following behavior:

  • When set to true, only managers can apply negative payments (ex. refunds after voids, returns, or discounts post-payment)

  • If a non-manager attempts this action, they’ll receive a blocking error message:

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  • Managers retain full access and can proceed with the payment as expected

This feature lays the groundwork for a larger initiative coming soon: allowing negative payments only via the original tender type.

Restrict removal of non-fired items in Open Tab and OTC workflows

Business case: To improve accountability and reduce the risk of fraud, we've expanded an existing control—originally limited to Open Tab orders—to now also apply to OTC orders. This prevents staff from silently removing items that were never fired, maintaining operational integrity and protecting revenue.

Before: Non-fired items in OTC orders could be deleted outright, even after being delivered and paid for off-system, leaving no audit trail.

Now: The Site Parameter Base > Managers > Non Fired Items Removal Policy allows configuration of stricter controls across Open Tab, OTC, or both workflows:

  • When enabled, non-fired items can only be removed via the cancellation process

  • Deletion via drag is blocked, triggering the following error message:

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This feature overrides the existing “Open Tabs – Restrict Non-Managers from Removing Unfired Items” parameter when set to requireCancellationOpenTab or requireCancellationAll

Improved guest assignment when transferring items between orders

Following the recent release of enhanced item transfers between guest-managed tables, we’ve refined the logic to better support real-world table scenarios.

Business Case: Maintaining reporting accuracy, makes large group handling smoother, and reduces manual reassignment.

Before: When choosing to transfer items to new guests, all items were moved to a single newly created guest at the destination table.

Now: Items are transferred to the next available guest(s) at the destination table—based on how many different guests they originally came from. For example, if items came from two separate guests, they’ll be assigned to two separate new guests after the transfer.

Improved clock-in rules with real-time enforcement

We’ve redesigned how clock-in settings work, making them easier to configure and instantly enforced across all PAD devices. A new streamlined parameter replaces the previous two-parameter setup, and any clock status changes now trigger immediate login restrictions and interface updates on every device.

What’s changed:

  • New Clock-in requirement for login parameter: 

    • None - No one needs to clock in before login

    • Employees only – Only non-manager employees must clock in

    • All – Both managers and non-managers must clock in, employees only, or all

  • Deprecated the previous two separate parameters, while keeping API compatibility

  • Users who clock out while logged in are now immediately logged out (unless they’re inside an active order)

  • All user login and selection lists update automatically (ex. login screen, approvals, order ownership)

  • Clear error message appears when a user tries to log in without meeting the clock-in requirement

This update improves enforcement without disrupting workflows—users in the middle of an order can finish their task before being logged out.

Clearer error messages for attendance conflicts

When the Validate attendance with transactions parameter is enabled, managers attempting to delete or edit attendance records that conflict with closed transactions will now receive clear error messages on the PAD.

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Alcohol governance: Alcohol item removals now logged in the order timeline

To support alcohol compliance enforcement, alcohol items removed by managers (before firing) due to exceeding the per-guest alcohol limit are now logged in the order timeline. Logged details include item info, manager ID, and timestamp.

This only applies when alcohol governance is enabled and the item exceeds the configured limit

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Optional control for "No Bill Has Been Printed" disclaimer

Managers can now disable the “No Bill Has Been Printed” disclaimer when moving to the payment screen. This helps streamline the payment flow for sites where the safeguard is unnecessary.

⚙️Driven by the following Site parameter: Base > Print Features > Disable No Bill Printed Disclaimer:

  • When enabled: Users can proceed to payment without the disclaimer

  • When disabled (default): Disclaimer appears as usual

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Simplified client-facing tip label

To avoid confusion for end customers, the label “Additional Tip” in the client-facing tip flow has been updated to simply read “Tip.” This change applies to both the signature and print method screens when using Client Tip flow on credit, prepaid, or house account payments.

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Improved refunder drawer selection for Managers

Following the implementation of cash ownership logic, managers can now select both stationary and cash-owned drawers when issuing cash refunds for closed orders. This update ensures accurate cash attribution based on drawer ownership.

Drawer selection for refunds is restricted to managers only

  • Drawers with an assignee: Refund reduces from the assignee's report using the new user parameter in the Cash API

  • Drawers without an assignee: Refund is assigned to the manager performing the refund

  • Drawers with multiple assignees: Refund is attributed to the first user in the list

FIX

ETA now updates correctly after changing delivery region or order type

The ETA (estimated time of arrival) didn’t update when changing the delivery region or switching the order type (e.g., from Delivery to Takeaway). The correct ETA is now recalculated based on the updated location or order type to ensure accurate prep and delivery timing.

Tabit Kitchen

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NEW

Hide who prepared items

If desired, tickets can be set to not show who prepared an item

This is how it’s showing who prepared:

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This is how it’s not showing who prepared:

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Where to find it:

In Tabit Kitchen, go to Setup > Profiles > under Presentation there's a new parameter Hide prepared by

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IMPROVEMENT

Disable Move to start on kitchen stations

Before: The action that moved selected tickets to the top of Tabit Kitchen existed on both Expo and Prep stations, but could only be disabled on Expo stations

Now: Both Expo and Prep stations can have the Move to start feature disabled if desired

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Where to find it:

In Tabit Kitchen, go to Setup > Profiles > select the relevant profile and toggle Move to start on/off

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Improved ticket alert threshold indication

Before: When ticket alerts were set, they would appear as a yellow or red clock at the top of the ticket

Now: The entire ticket header can be set to turn yellow or red when alert thresholds are reached

Entire Header:

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Alert Only

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Where to find it:

In Tabit Kitchen, go to Setup > General Settings. Under Ticket alert thresholds there is a new parameter Override ticket status colors with alert colors

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Improvements to All-Day Ingredients view

Two improvements have been made to the All-Day Count and All-Day Ingredients:

  • Both the All-Day Count and All-Day Ingredients retain their collapsed/open state upon refresh

  • All-Day Ingredients can now be expanded to be fullscreen

All-day and All-day Ingredients
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All-day Ingredients
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All-day Ingredients Expanded
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FIX

Free text notes no longer hidden when filtering by item

Tabit Online Ordering

IMPROVEMENT

Set different landing pages for HQ and local sites

Business case: Enabling sites under the same HQ, such as restaurant groups, to have different branding. 

Before: All sites under an HQ had the same Tabit Order landing page

Now: Different landing pages can be configured for HQ and local sites, and for different local sites

This is handled from System Setup and requires help from the Product or SME teams to implement

Tabit Guest

IMPROVEMENT

Better customer experience when accessing complete or deleted reservations

Before: When a customer deleted a reservation or the reservation had passed, if they went back to find the reservation they would see a "Reservation not found" screen. Additionally, to create a new reservation they would have to go back to the reservation screen and create one

Now: When going back to a deleted or closed reservation, it will appear as "Completed" or "Canceled", and if online booking is enabled there is now a link to create a new reservation

Cancelled Reservation
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Completed Reservation
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